1. Johnson Controls
  2. Industrial Refrigeration
  3. Service and Support Capabilities

Service and Support

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Helping your business and facilities run at peak performance

We help you drive the outcomes that matter most in your buildings. Our experts support your teams throughout the design and installation processes, ensuring that together we deliver optimum solutions for creating comfortable and sustainable outcomes.

Our service experts are at the forefront of industry-leading field and digital practices from installation supervision, through start up and commissioning, operating and maintaining, optimisation, upgrade and retrofit. This all-encompassing lifecycle of services enhances building and asset value by improving safety, productivity and sustainability, thereby optimising the total cost of ownership.

Service Agreements

We help you by providing OEM planned maintenance schedules and a wide range of service support options to ensure optimum operational performance, efficiency and reduced cost of ownership throughout Latin America using our own trained and experienced technicians. In this way Johnson Controls strive to provide the ultimate in peace of mind for our many customers.

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Unplanned Maintenance

  • 365/24/7 emergency service
  • Guaranteed call back by an expert
  • JCI labour and genuine spare parts
  • Fast response time
  • High first time fix rate
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Planned Maintenance

  • Technical support (Normal working hours)
  • Periodic inspection / maintenance OEM schedule
  • JCI labour & genuine spare parts
  • Consumables included
  • Asset management for single/multiple sites/units
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Predictive Analysis

  • Predictive analytics, reporting,  maintenance plan optimisation
  • 365/24/7 proactive operating & predictive analytics, notification and health reports from Johnson Controls experts
  • 365/24/7 data & email notifications for equipment operating alarms
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Diagnostic Solutions

  • Periodic equipment condition assessment
  • Oil analysis
  • Vibration checks
  • EER / COP
  • Thermography
  • Eddy-current
  • Water analysis

Repairs, Parts and Training

Our major investment in locally stocked OEM spare parts means we deliver industry leading response times through our own network of Service Technicians offering 24/7 availability.

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Repairs and Overhaul

  • Local service capability
  • Labour guarantee
  • Available 365/24/7 to support your business
Local parts for Industrial Refrigeration products by Johnson Controls

Parts

  • Parts stock means reduction in downtime and improved productivity
  • Higher operating efficiency of our genuine parts ensures lower energy consumption
  • Our genuine parts provide a longer service life cycle 
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Oil

  • Our full range of synthetic oils are designed for refrigeration use
  • By using our oil demister kits, we can reduce oil consumption and waste delivering a positive environmental impact and reduced cost
  • Oil diagnostic capability 

Upgrade and Retrofit

We have a complete range of options that improve the lifecycle of your equipment and enhance overall operational performance and reliability. Improve safety, productivity and sustainability with smart enhancements.

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Enhancement

  • Our retrofit solution replaces legacy equipment with efficient, reliable equipment
  • Improves performance of your refrigeration setup
  • Allows for technology updates and capacity expansion
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Energy Efficiency

  • Our products maintain efficiency of your ammonia refrigeration plant
  • Industrial refrigeration plant optimiser improves compressor efficiency
  • Industrial refrigeration plant controller software improves energy efficiency
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Connected Solutions

  • Our connected industrial refrigeration equipment solutions provide increased up time and complete peace of mind
  • Reports give meaningful analysis to allow for optimal equipment performance
  • Critical temperature monitoring 
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Regulation and Compliance

Our in-house specialists provide on-site training to help optimise the efficiency of your equipment

Other OEM Maintenance

We can service and maintain any machine from any manufacturer using OEM maintenance schedules and spare parts fitted by our own network of highly skilled and experienced service technicians throughout Latin America.

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Experience

  • More than 50 years servicing and maintaining industrial refrigeration across all industrial sectors
  • Our deep industry expertise and technicians means we create solutions to optimise your production
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Capability

  • Major investment in original spare parts in local stocking locations
  • 365/24/7 availability
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Markets

  • Food and beverage
  • Chemical and petro-chemical
  • Utilities
  • Distribution and storage
  • Pharma and healthcare
  • Leisure and sports
  • Other critical industries

Contact us today to discuss your Industrial Refrigeration requirements with a Johnson Controls expert

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